I finally decided to purchase a notebook style laptop. I wanted something portable with gobs of gigs and high-end drivers. What Can I say – I don’t own a car, so I wanted a luxury computer instead. I shopped, researched my required configuration possibilities, and made the call.
The sales person was polite and friendly. I placed the order and the call only took 30 minutes. Not bad, thought I; the new infinity edge 15” weighing only 4.5 lbs. would soon be on the way.
Being blind and a user of a speech program, I made the appointment with an assistive technology expert for the following Saturday. He suggested I plug in the unit to charge it, but not to open it until we were ready to configure it; I confirmed it was getting power and didn’t think any more about it.
Saturday afternoon, we opened and hit the power button. Nothing happened. Suffice it to say either the unit was damaged in transit or it was a Dud, refurbished or otherwise.
I made the dreaded call, spent 45 minutes saying I wanted a replacement, being sifted through customer service, then technical support, and finally a supervisor, who confirmed my request.
I was disappointed, to say the least but based on what the supervisor, Puja stated, my replacement would be on its way Monday.
Monday morning, an email message and phone call from Dell’s technical support/premium warranty and support department explained they required two photos one of the laptop, service number and sticky note with my name and time and date of call, and, 2. , serial number on the charging adapter, to be taken and sent back to them. The first set of photos were rejected. The second set was accepted. Unless they find another “requirement” to delay the replacement, my replacement has been “dispatched,”. This is, from what I can tell, is the confirmation of the replacement laptop.
So, readers, what should have taken a few days in this world of instant gratification and digital access, will most likely take about three weeks.
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